Privacy Policy
Last updated: October 2026
This policy explains how 4MVPN handles data when providing cross-border network acceleration subscriptions. It applies to the marketing website, user panel, and related services. Account and transaction details are used to provide subscriptions, verify payments, and handle after-sales support; they are not network activity records. Before using the service, please read this policy together with the Terms of Service.
Account and Service Data
Registration requires only a username and password; no email address is needed. The registration process does not depend on collecting an email address. Account identifiers and information needed to verify passwords are used to identify accounts, verify logins, and protect account activity. Do not include personal information unrelated to your request in your username or support tickets.
To activate subscriptions, display usage, and verify payments, this service processes the selected plan, total data usage, subscription status, order amount, payment status, and support records. Total data usage is used only for billing and quota management; it does not include websites visited or transmitted content. Information and attachments you provide in a support ticket are used to handle that request.
No-Logs Policy and Connection Records
4MVPN follows an anonymous no-logs policy: it does not record which websites users visit or retain browsing content, DNS query history, or communications content, and does not create connection logs that could be used to reconstruct individual browsing activity. The source address, destination address, and start and end times of connection sessions are not continuously retained as user connection history.
Temporary connection status needed to operate the service is used only to maintain current communications and is not kept as browsing history after a session ends. Account traffic statistics and order records are service management data and are not used to build browsing profiles. If troubleshooting requires information you provide, first conceal passwords, login credentials, and subscription links.
Website Analytics and Local Storage
Website analytics are used to understand page visits, referral channels, device types, and navigation paths, helping improve content and usability. Website analytics differ from activity on other websites accessed through international routes and are not used to record browsing activity during subscription connections.
Cookies and browser local storage are used to maintain login status and save language preferences and necessary interface settings. Enabled analytics features may also use related identifiers to recognize visit sessions. You can restrict or clear this data in your browser settings. After clearing it, you may need to log in again and reset your preferences, but this will not automatically delete your server-side account or orders.
Third-Party Payments and Necessary Disclosures
Supported payment methods include Alipay / WeChat Pay / USDT. The selected payment channel and relevant third parties process payments, and their respective policies apply to their data collection and transaction processing. 4MVPN receives the transaction identifier and payment result needed to verify orders. You do not need to provide your payment account password in a support ticket.
Data is processed or disclosed only as necessary to provide the service, process transactions, assist with after-sales support, or meet applicable legal obligations. When third parties process data, the purpose and scope of processing should be limited. A transaction dispute may require verification of payment evidence; conceal unrelated account information before submitting it.
Data Retention and Deletion Requests
Account data is retained for as long as needed to provide account services. Order, refund, and support ticket information is retained as required for transaction verification, dispute handling, and applicable laws. Website analytics data is processed only for as long as needed for analysis. Retention periods vary by data category; data that is no longer necessary should be deleted or de-identified.
Sign in to the user panel and submit a request through support tickets to access, correct, or delete account-related data. Account ownership must be verified before processing. Deletion may affect your ability to log in, use subscriptions, and view past orders. If some records must be retained by law, we will explain why and what is retained. A deletion request is not automatically a refund request; refunds are handled separately under the Refund Policy.
Policy Updates and Privacy Requests
This policy may be updated when service processes or applicable requirements change. Revised text will be published on this page, and the last-updated month will be changed. Material changes to processing purposes, data categories, or user rights will be communicated through the website or user panel. Where separate consent is required, an updated text does not replace the necessary process.
If you have questions about data use, retention, or deletion, describe your request in a user panel support ticket. Provide only the account or order details needed to identify the matter; do not send passwords or complete subscription credentials. For other service questions, see the Customer Support Guide.