Compare the terms before choosing a plan. If you need a refund after using the service, submit a request through a support ticket in the user panel. Include the order details, keep your payment record, and check or add information in the same ticket so support can identify the right transaction.
If you’re reporting a connection failure, include your device platform, the status shown in the client, the selected location and a brief description of when it happens. This can help distinguish issues with your local network, configuration or destination service. Do not post passwords or full subscription details publicly.
After submitting a refund request, check for a reply in your support ticket; submitting a request does not mean the refund has been processed. This page does not promise an unconfirmed processing time. See the refund policy for eligibility and process details. For help from support, open a ticket in the user panel rather than looking for an unverified contact channel.